Policies, Terms and Conditions:

Product Availability

Vintage and used equipment are also offered for sale in our San Antonio showroom. This being the case, there is a chance that an item displayed on this web site may not be available at the time of your purchase
New equipment listed is in stock or available from shipment direct from the manufacturer's distribution center

Shipping

All shipping costs are for the 48 contiguous United States. Shipping to Alaska or Hawaii is extra. Please contact us for exact shipping charges to these locations.

Guitar & Amp Sales

24 hr approval on all guitar & amps (unless otherwise noted)
Customer pays all shipping & insurance costs
Customer solely responsible for damage incurred during shipping. All claims must be handled between customer & shipper
Before returning any item, customer must call for a return authorization
Returned items must be in the same condition as when they left the store
Unauthorized returns will be refused & returned at customer expense
Returned items bought with credit card will be subject to a 6% restocking fee

New Accessory Sales

All accessories may be returned within 7 days of purchase for exchange or credit
Items in opened or destroyed packaging are not returnable

Special Orders

A 50% non-returnable deposit is required on all special order or non-stocked items
No returns or exchanges on special order or non-stocked items

Layaways

30 day layaways are available with a 25% deposit
No approval time on layaways
Deposits from cancelled layaways are subject to a 30% restocking fee, and the remainder of the deposit in the form of store credit only

Accepted Payment Methods