Terms and Conditions

Product Availability

  • Vintage and used equipment are also offered for sale in our San Antonio showroom. This being the case, there is a chance that an item displayed on this web site may not be available at the time of your purchase
  • New equipment listed is in stock or available from shipment direct from the manufacturer's distribution center

Shipping

  • All shipping costs are for the 48 contiguous United States. Shipping to Alaska or Hawaii is extra. Please contact us for exact shipping charges to these locations.

Guitar & Amp Sales

  • 24 hr approval on all guitar & amps (unless otherwise noted)
  • Customer pays all shipping & insurance costs
  • Customer solely responsible for damage incurred during shipping. All claims must be handled between customer & shipper
  • Before returning any item, customer must call for a return authorization
  • Returned items must be in the same condition as when they left the store
  • Unauthorized returns will be refused & returned at customer expense
  • Returned items bought with credit card will be subject to a 6% restocking fee
New Accessory Sales
  • All accessories may be returned within 7 days of purchase for exchange or credit
  • Items in opened or destroyed packaging are not returnable
Special Orders
  • A 50% non-returnable deposit is required on all special order or non-stocked items
  • No returns or exchanges on special order or non-stocked items
Layaways
  • 30 day layaways are available with a 25% deposit
  • No approval time on layaways
  • Deposits from cancelled layaways are subject to a 30% restocking fee, and the remainder of the deposit in the form of store credit only
Accepted Payment Methods
  • Cash
  • Money Orders
  • Cahiers Checks
  • M/C, Visa, Discover, American Express
  • PAYPAL